State Farm® Insurance Agent Victoria Barros-Ortiz

"Excellent customer service! Having relocated from out of state, I wanted to stay with State Farm because of the great experiences I’d had previously. I reached out to two other State Farm offices on the north west side of town, but unfortunately didn’t feel welcomed there… no to little communication.
At this office, MJ and Andrea went above and beyond to make me feel like a valued customer. MJ was especially thorough in explaining everything. I would highly recommend this office and wouldn’t hesitate to refer others here."

"MJ was amazing she broke down the policies that I was getting let me know if I needed something or even if I didn’t. She didn’t push me at all even gave me time to call other places and make sure that State Farm was the right fit for me. It was I called them back the same day after looking around. If you want someone that will explain everything and let you know exactly what you’re getting MJ is your go to."

"I love this office! The people here actually care about you. Stephanie was excellent at helping us find ways to save money but still be covered where it's most important."

"Really Great service from this branch. Mj is really easy to work with very detailed oriented.. Victoria keep her with you"

"I recently transferred my insurance policies to their office. I have enjoyed their customer service and attention to details when they are discussing your policy information. I appreciate their efforts to insure that you have all of the available account access information."

"I had a great experience with Victoria at State Farm’s Insurance. They helped me get a quote on my car insurance and guided me through each step of the process. They were very helpful and patient, answering all my questions and explaining everything clearly. I highly recommend them!"

"I’ve had a great experience with State Farm, and Andrea and Victoria have both been amazing to work with. They’re professional, knowledgeable, and genuinely care about making sure you’re taken care of. Any time I’ve had questions or needed help with my policy, they’ve been quick to respond and very clear in explaining my options."

"Stephanie was extremely helpful!"

"Stephanie - Gold star genius of State Farm. In addition to being extremely personable, Stephanie was very knowledgeable and answered all of our many questions clearly and concisely. Thanks Stephanie!"

"Stephanie Allen made the process of comparing life insurance options incredibly easy and transparent. She took the time to clearly explain the differences between Whole Life and Universal Life policies, breaking everything down in simple terms that made sense. I really appreciated how she outlined the pros and cons of each, especially how she explained flexibility, growth potential, and long-term stability without any pressure to decide on the spot.

Stephanie was patient, knowledgeable, and genuinely focused on helping me find a policy that fits my goals and budget. It’s rare to find someone who combines professionalism with such a personal touch. Highly recommend working with her if you’re looking for permanent life coverage and want to understand your options clearly!"

"I need to make a change to my policy so I went old-fashioned and called in for help. I was assisted on my first phone call. Andraya was great. She followed up quickly and made an adjustment via email when I needed it, then emailed back to make sure everything was good."

"Stephanie deserves 10 stars! Very friendly and guided us throughout the whole process and explained everything very well. Kudos!"

"I’ve had my current life insurance policy for years without ever having a good understanding of it. After having my 3rd baby I decided I should probably update my policy. I called Steph and she was very, very knowledgeable and helpful. Not only did she help me update my policy, she helped me understand what I was paying for all these years. I will be referring Steph to anyone and everyone I know that ever needs help with insurance. She’s the best!"

"I never get insurance we this company the have very bad service the teke you mony only and never responded the telephone went you need from the company"

"Raised all the mileages on my vehicles by several thousand, including 2 that are mainly parked/down for most the year. Claimed to have called and texted me for these changes even though Ive always set my communication preferences to email since I can not receive calls at work from 7-7. Still waiting on an adjustment from them charging me 900+ dollars for 3 months. Funny how an underwriter needs 30 days to review something when they owe you money but it happens in 24 hrs when they want the money.

Saved 400 dollars a month taking my business elsewhere but I want my refund. I have not received any contact since submitting my documents and photos of odometers of the cars that do run and it's been MONTHS."

"Great service!!! MJ was very helpful."

"Victoria and her crew are the best. Always friendly, willing and able to help with our insurance needs. My family and I have been customers for many years. Thank you Victoria!"

"Great working with Stephanie, East to talk to and very informative. Definitely recommend!!!"

"I had an event the next day and waited last minute to inquire about an event policy . However, I reached out to draya Barros to see how she can assist me! Victoria & draya went above and beyond too get me exactly the paperwork I needed. Now this is impeccable service. I can always depend on them."

"Been with Victoria and State Farm 14 yrs. They are wonderful and always looking out for my best interest!"

"The customer service there is PERFECT!"

"MJ was the best top notch customer service for auto insurance and renters insurance. She is professional and explains everything about the policies. Answers phone calls and emails back quick. If it was up to me i would give her 10/10 stars but i only can give 5 out of 5 here on google. I'm out of state and this process was smooth and quick to get new policies."

"Victoria and her team at State Farm are amazing! Andrea provided outstanding customer service with excellent communication. I highly recommend them for all your insurance needs!"

"MJ made the process effortlessly for my wife and I swapping to State Farm, she worked to find and address our needs. Highly recommend."

"I had hands down, the best experience with statefarm insurance. M.J. the insurance agent who helped me was so delightful, she was so informative and explained things to me so I could understand. She was able to figure out why my other insurance company was charging so much and was able to save me over fifty dollars a month. With my other insurance company I only had an auto policy, and was paying way to much. With state farm I bundled auto, renters and life, and saved money. I highly recommend statefarm insurance."