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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melody jones

November 16, 2024

5  out of  5
rating by Melody jones
"I had an event the next day and waited last minute to inquire about an event policy . However, I reached out to draya Barros to see how she can assist me! Victoria & draya went above and beyond too get me exactly the paperwork I needed. Now this is impeccable service. I can always depend on them."
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Trinidad Sanchez

November 15, 2024

5  out of  5
rating by Trinidad Sanchez
"Been with Victoria and State Farm 14 yrs. They are wonderful and always looking out for my best interest!"
We responded:
"Trinidad thank you for taking the time to share your experience with our office. We appreciate your loyalty. Victoria Ortiz- State Farm Insurance Agent, Vacaville Ca. "
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Ruby Phan

October 31, 2024

5  out of  5
rating by Ruby Phan
"The customer service there is PERFECT!"
We responded:
"Thank you for taking time to share your experience with our office. "
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Prisoncoptodd

October 30, 2024

5  out of  5
rating by Prisoncoptodd
"MJ was the best top notch customer service for auto insurance and renters insurance. She is professional and explains everything about the policies. Answers phone calls and emails back quick. If it was up to me i would give her 10/10 stars but i only can give 5 out of 5 here on google. I'm out of state and this process was smooth and quick to get new policies."
We responded:
"Thank you for your kind words. We truly appreciate your business and look forward to working with you for years to come."
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Ahmad Jordan Azizi

October 2, 2024

5  out of  5
rating by Ahmad Jordan Azizi
"Victoria and her team at State Farm are amazing! Andrea provided outstanding customer service with excellent communication. I highly recommend them for all your insurance needs!"
We responded:
"Thank you for your kind words. We appreciate your loyalty to State Farm all these years and we are honored to have you as a customer in our agency."
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Jacob Hernandez

September 26, 2024

5  out of  5
rating by Jacob Hernandez
"MJ made the process effortlessly for my wife and I swapping to State Farm, she worked to find and address our needs. Highly recommend."
We responded:
"Thank you for choosing our office to handle your insurance needs."
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Kristina Goldsby

September 20, 2024

5  out of  5
rating by Kristina Goldsby
"I had hands down, the best experience with statefarm insurance. M.J. the insurance agent who helped me was so delightful, she was so informative and explained things to me so I could understand. She was able to figure out why my other insurance company was charging so much and was able to save me over fifty dollars a month. With my other insurance company I only had an auto policy, and was paying way to much. With state farm I bundled auto, renters and life, and saved money. I highly recommend statefarm insurance."
We responded:
"Thank you for taking the time to share your experience. We look forward to serving you for years to come."
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Christina Palmer

September 4, 2024

5  out of  5
rating by Christina Palmer
"Excellent courteous service! I love my insurance team who handles our properties, our autos, and business insurance."
We responded:
"We appreciate your loyalty to our office for so many years."
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Niki ayy

August 22, 2024

5  out of  5
rating by Niki ayy
"I’m in my late 20s looking for a policy that was gonna leave my important people, less burdened to take care of things if something sudden was to happen. - MJ life insurance agent, was super knowledgeable and made it an easy breezy process for me to understand what kind of life insurance was best for me. Thank you for getting me set for my future! Will recommend this team to anyone! A process made easy! Is a plus for me! 👍🏽 yay for An insured life! 🎉"
We responded:
"Congratulations on making such an impactful decision for your family and thank you for allowing our team to assist in your decision."
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Lisa Giordanelli

August 19, 2024

5  out of  5
rating by Lisa Giordanelli
"They got you. Efficient, friendly, amazing customer service. Complete coverage, and sevice.. they make insurance easy, pleasant, and take very good care of what's important."
We responded:
"We most certainly "got you". Thank you for your loyalty to our team all these years."
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Jacqui Anne

August 8, 2024

1  out of  5
rating by Jacqui Anne
"I had high hopes for this place. I called last week to get my insurance transferred from an Oakley office to the Vacaville office. I have had nothing but problems with turnover in the Oakley office. I spoke with Stephanie at Victoria's office and felt assured that they would help. Stephanie informed me that Victoria would call me to get additional information and assist me with the transfer as no one at the Oakley office was responding to me. Victoria dropped the ball on this one and never called me. If Victoria would have called she would have been able to understand my situation for wanting to transfer, but instead made no effort. I am disappointed and have no more energy to put into State Farm. This is a terrible company with terrible service."
We responded:
"I'm sorry that you've had a less than satisfactory experience with transferring your policies into our office. We prioritize meeting our current and prospective customer's needs. Unfortunately, there is limited capacity for us to assist since you are currently working with another agent. Our company values you as a customer and I hope you are able to work closely with your current agent to have your needs met."
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Sidney Cardenas

August 6, 2024

5  out of  5
rating by Sidney Cardenas
"I recently purchased a motorcycle and needed to show proof of insurance prior to purchasing. I reached out to Stephanie, and she was able to get me the coverage I needed at a monthly price point I was comfortable with. She was very professional and educated on all the policies, and she made confident in my decision in my policy. She also went the extra mile to suggest the add-on policy (as the basic motorcycle policy only covers the bike) in case I get hurt in an accident. She was able to give me all the information and have the policy written within 30 minutes so I could submit it to the dealership immediately. Such a great and efficient experience!"
We responded:
"Sidney thank you for sharing your experience. Enjoy your new motorcycle!"
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Avinash Mavireddi

July 31, 2024

5  out of  5
rating by Avinash Mavireddi
"MJ reached out to me and explained everything in detail about the insurance and also helped me with lowering the insurance price. Overall, I would recommend them. Thank you!"
We responded:
"Thank you for the review Avinash!"
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Camille Driver

July 26, 2024

5  out of  5
rating by Camille Driver
"Stephanie was so helpful today. I had a minor accident and called to let them know. Stephanie was very kind and patient. I really love these ladies at State Farm Vacaville."
We responded:
"It is our pleasure to provide you with the personalized service you deserve. "
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1 2

July 26, 2024

5  out of  5
rating by 1 2
"Very knowledgeable and professional."
We responded:
"Thank you for your kind words. "
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Javboy2

July 1, 2024

5  out of  5
rating by Javboy2
"This is a very courteous, knowledgeable, and helpful team!"
We responded:
"Thank you. We are happy to serve your insurance needs. "
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simon fruithof

June 28, 2024

5  out of  5
rating by simon fruithof
"Very professional Gave me the breakdown of every bit of coverage the other insurance companies didn’t , I’m so glad I switched"
We responded:
"Thank you for allowing us the opportunity to serve you."
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Tearae Itzko

June 28, 2024

5  out of  5
rating by Tearae Itzko
"Victoria and her team are nothing but professional! They are in constant contact with information regarding my insurance and never bother with excessive and unnecessary information. I would highly suggest them for your insurance needs."
We responded:
"Thank you!!!!"
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aj Gonzales

June 28, 2024

5  out of  5
rating by aj Gonzales
"Best around hands down."
We responded:
"We appreciate you!"
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Paul P

June 28, 2024

1  out of  5
rating by Paul P
"Victoria and Stephanie are two of the most unprofessional people that you can ever come across I would stay away from this insurance company. It’s been nothing but problems since I had them lie to you they talk to you disrespectfully so if you wanna be verbally abused and you are at the right place. They cancel my policy after they said they made a phone call to me miraculously I never got to call because me and Stephanie Don’t get along she’s very unprofessional and very immature Victoria Heesen her office she Doesn’t want to deal with situations she tries to find ways to weasel out of things definitely stay away from this office"
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Izzy Frances

June 4, 2024

5  out of  5
rating by Izzy Frances
"MJ was super helpful with getting my friend and I renters insurance for the first time! She was patient, answered all of our questions, and had a very pleasant disposition."
We responded:
"We appreciate your referrals and pride ourselves on providing quality customer service. "
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Tiffany Varao

May 31, 2024

5  out of  5
rating by Tiffany Varao
"Mj is amazing! I really appreciate her customer service. She’s very professional and detail oriented which makes things run very smooth. Thank you again MJ!"
We responded:
"It is truly our pleasure!"
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Vanessa Rodriguez

May 30, 2024

5  out of  5
rating by Vanessa Rodriguez
"Victoria Barros- Ortiz State Farm office is a great place to get all your insurance benefits. We were in the market to purchase a life insurance policy, and they were able to give us exactly what we needed. I would definitely recommend to anyone in the market for a new policy."
We responded:
"Thank you for your kind words. It's always a pleasure to be able to protect the families in and around our community. "
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Ester LeDuff

May 30, 2024

5  out of  5
rating by Ester LeDuff
"This team is great to work with. Prompt, professional and easy to work with."
We responded:
"Thank you. It's been our pleasure serving your insurance needs. "
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Ester LeDuff

May 30, 2024

5  out of  5
rating by Ester LeDuff
"Informed Insurance provides exceptional service. The entire team is always very knowledgeable, professional and prompt."
We responded:
"It is our priority to help navigate the complexities of insurance."